The seller does not have an associated token account

I win the auction, but cannot claim my domain name. When i clicked “claim”, there is this error message “The seller does not have an associated token account”. What should i do?

When people resell their domain name, an associated token account is automatically created for them. However, some people close the account before the end of the auction.

Can you let me know what’s the domain so I can have a look?

thanks for the prompt response.

The domain has been transfered!

got it. thanks so much